![]() Open regedit: to do so, click the Start button and then in the Start Menu, either in the Run box or in the Search box, type regedit and press Enter.If the checkbox Save IM conversations in my email Conversation History folder is greyed out, perform the following steps: Important: next part of the article is applicable only to Skype for Business 2016. If there are more than 1000 folders in the mailbox, saving chat conversations feature may not work correctly. ![]() Note: Outlook must be running and have the user's Exchange email set as the default account.
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